The presence of PABX (Private Automatic Branch Exchange) as a telephone system device is used in companies to manage telephone communications. One of the types of PABX is hosted PABX that has some functions and advantages.
The functions of hosted PABX include easy accessibility, integration with other systems, to strong security. The advantages include call management to customer support.
This article will give you information on hosted PABX from definition, functions, and the advantages that they have.
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Table of Contents
What is Hosted PABX?
Hosted PABX system uses a cloud managed by a service provider. This system can be accessed from various locations because it uses a cloud-based system. This type of PABX offers convenience in system maintenance management, suitable for companies that want to reduce initial costs and do not bother managing hardware.
The Functions of Hosted PABX
Hosted PABX has several functions from call management to customer support. Here are some of its functions:
- Call management: Manage and route incoming or outgoing calls, call transfer, call hold, and call tracing.
- Voice message storage: Capable of storing voice messages, allowing users to access voice messages from anywhere.
- Customer support: Cloud-based customer support allows customers to manage incoming and outgoing calls, and allows for training of service provider staff to improve usage and enhance service.
The Advantages of Hosted PABX
Hosted PABX has several advantages from easy accessibility, integration with other systems, to strong security. Here are some of its main advantages:
1. Easy accessibility
One of the advantages of hosted PABX is its ease of accessibility. By using the internet network, this system can be accessed from anywhere, making it possible for employees to stay connected even from a distance.
2. Ease of flexibility and scalability
With this type of PABX allows companies to customize and add features as needed without hardware or maintenance costs. That way businesses can easily increase or decrease capacity as needed.
3. Integration with other systems
Similar to digital PABX, this type of PABX can also be easily connected to various other application systems. Not only does it connect with Customer Relationship Management (CRM) systems, but this type of PABX can also connect with project management software, and other business applications.
4. Easy maintenance
Easy maintenance is an advantage of hosted PABX that cannot be underestimated. With care and maintenance already carried out by service providers, companies no longer need to think about maintenance and can reduce internal IT workloads.
5. Strong security
Another advantage of hosted PABX is that it has a strong security system. With a network provided by a service provider, it is usually equipped with strong security to protect company data and communications.
Those are the definitions, functions, and advantages of hosted PABX that you need to know. Another thing to note is that PABX technology on the market must pass the certification test from the Directorate General of Digital Infrastructure (DJID).
With DJID certification, users can feel calm about using PABX technology whose quality and security are guaranteed. For manufacturers or importers of PABX technology, obtaining certification from DJID is a mandatory step before the device can be officially marketed in Indonesia.
To simplify the certification process, Type Approval Certification Services for ICT Products are available to assist with this process as a reliable solution.
