The presence of PABX (Private Automatic Branch Exchange) as a telephone system device is used in companies to manage telephone communications. One of the types of PABX is digital PABX which has some functions and advantages.
The functions of digital PABX include managing calls to increase efficiency. The advantages include ease of use, having many modern features, to cost efficiency.
This article will give you information on digital PABX from definition, functions, and the advantages that they have.
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Table of Contents
What is Digital PABX?
This type of system uses digital technology to transmit voice, resulting in clearer communication. This system usually requires a special telephone set to interact with the system. Digital PABXs are equipped with features such as voicemail, caller ID, and conference calling.
The Functions of Digital PABX
Digital PABX has several functions from managing calls to increasing efficiency. Here are some of its functions:
- Manage calls: A wide range of other PABX systems that support internal and in-house calls more efficiently.
- Integrates with other technologies: Can be integrated with other communication technologies such as VoIP (Voice over Internet Protocol).
- Increasing efficiency: With its many features such as voicemail, caller ID, call forwarding, call transfer, and call queuing, it improves efficiency and makes business communication more professional.
The Advantages of Digital PABX
Digital PABX has several advantages from ease of use, having many modern features, to cost efficiency. Here are some of its main advantages:
1. Ease of use
Despite using digital technology, using this type of PABX is still easy. Network settings are quite easy without the need for specialized technicians because of the website-based interface.
2. High flexibility
Another advantage of this type of PABX is its high flexibility. The company allows connecting phones and other devices through this type of PABX network. Integration with other devices becomes more flexible with the existing telecommunications infrastructure.
3. Having many modern features
The modern features that digital PABX has are quite prominent advantages of this type of PABX. This device is equipped with modern features such as conference calls, call forwarding, voicemail, virtual auto attendants, and instant messaging applications for internal team communication.
Not only that, this type of PABX can also be integrated with Customer Relationship Management (CRM) to identify incoming calls.
4. Better sound quality
Compared to analog PABX, digital PABX has a clearer sound because it uses digital signals. You will be able to experience communication with a clearer and clearer voice so that your communication is not interrupted.
5. Cost efficiency
Another advantage of digital PABX is that its use provides cost efficiency. This type of PABX does not require investment in hardware and regular maintenance. With the Internet to transmit calls, it will certainly reduce telephone costs, especially for long-distance calls.
Those are the definitions, functions, and advantages of digital PABX that you need to know. Another thing to note is that PABX technology on the market must pass the certification test from the Directorate General of Digital Infrastructure (DJID).
With DJID certification, users can feel calm about using PABX technology whose quality and security are guaranteed. For manufacturers or importers of PABX technology, obtaining certification from DJID is a mandatory step before the device can be officially marketed in Indonesia.
To simplify the certification process, Type Approval Certification Services for ICT Products are available to assist with this process as a reliable solution.
