The presence of handheld computers helps the industrial operation for data entry, tracking, and operations of field workers, logistics, retail, and other industries that require reliable devices. One type of handheld computer is a field service handheld which has some functions and advantages.
The functions of a field service handheld include scheduling and assignment efficiency to access data in real-time. Moreover, the advantages include mobility of use and speed of information, making better decisions, and increased customer satisfaction.
This article will give you information on field service handhelds from the definition, functions, advantages they have, and their distinctive features.
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Table of Contents
What is a Field Service Handheld?
Field service handheld is a computer device commonly used by outdoor technicians such as electricians, HVAC technicians, building inspection officers, and utility operators. This type of computer helps the technician work in recording the results of the report digitally and document the results of the work.
With field service handheld, it will help the mobility of technicians in the field to be able to work quickly in sending reports directly to the central system.
The Functions of Field Service Handheld
The field service handheld has several functions from scheduling and assignment efficiency to accessing data in real time. Here are some of its functions:
- Scheduling and assignment efficiency: The system can automate the scheduling and assignment of technicians.
- Accurate report generation: The system can generate detailed job reports from worker data, turnaround time, and customer feedback.
- Access data in real-time: The system makes it possible to access information, job history, or other technical data in real-time from the palm of your hand.
The Advantages of Field Service Handheld
The field service handheld has several advantages from mobility of use and speed information, to making better decisions, and increased customer satisfaction. Here are some of its main advantages in details:
Mobility of use and speed of information
One of the advantages of field service handhelds is the mobility of use and the speed of information obtained. This device allows technicians to work flexibly in the field. Without having to go to the office, technicians can also access information and send work reports quickly.
Increasing efficiency
Increasing work efficiency is another advantage of field service handhelds. With this device, technicians can improve their work efficiency by reducing manual input errors, speeding up the reporting process, and increasing productivity.
Make better decisions
With fast and accurate data from technicians, everything related to obstacles in the field can be decided more precisely. That way the completion of the work will be more effective and efficient.
Increase customer satisfaction
Another advantage of handheld field service is that it can increase customer satisfaction. With fast and efficient service, it can make customers feel satisfied with the services provided.
The Distinctive Features of Field Service Handheld
Here are some distinctive features of field service handheld:
- Integrated GPS: Features integrated GPS for location tracking.
- High-resolution camera: Features a high-resolution camera for documentation.
- High durability: Highly resistant to dust and moisture.
Those are the definitions, functions, and advantages of a field service handheld that you need to know. Another thing to note is that handheld computers on the market must pass the certification test from the Directorate General of Digital Infrastructure (DJID).
Field service handheld regulation is based on the Ministerial Decree (KEPMEN) No. 260 Tahun 2024 and No. 12 Tahun 2025, which requires all radio frequency-based devices, including barcode scanners, to meet specific technical standards before being sold in the country.
With DJID certification, users can feel calm about using a handheld computer device whose quality and security are guaranteed. For manufacturers or importers of handheld computer devices, obtaining certification from DJID is a mandatory step before the device can be officially marketed in Indonesia.
To simplify the certification process, Type Approval Certification Services for ICT Products are available to assist with this process as a reliable solution. -UN.
