The Private Automatic Branch Exchange (PABX) provides many benefits, especially the ability to be a business communication. However, the advantages and disadvantages of PABX cannot be separated even though we can feel the benefits.
The advantages and disadvantages of PABX include internal communication efficiency, control of the telephone system, flexibility, and easy scalability, while the disadvantages include dependence on PSTN, lack of integration, to high initial cost.
This article will inform you about some of the advantages and disadvantages of PABX that you can consider.
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The Advantages and Disadvantages of PABX
Like any other technology, a Private Automatic Branch Exchange (PABX) has several advantages that can be utilized and disadvantages to consider. The advantages of PABX include internal communication efficiency, control of the telephone system, flexibility, and easy scalability, while the disadvantages include dependence on PSTN, lack of integration, to high initial cost. Here are the advantages and disadvantages of PABX:
The Advantages of PABX
Here are some of the advantages of a PABX:
1. Internal communication efficiency
One of the advantages of PABX is its efficiency in internal communication. PABX allows internal communication between employees only by using an extension number. With PABX, internal communication is also not subject to additional fees so it is more efficient and saves costs.
2. Equipped with advanced features
Advanced features owned by PABX are another advantage of this system. PABX is equipped with several features such as voicemail, conference calls, call forwarding, caller ID, to call logging.
3. Control of the telephone system
By using PABX, all controls on telephone activities in the office can be controlled properly. All incoming and outgoing calls can be monitored and evaluated if there are irregularities and cost overruns.
4. Cost savings
PABX which uses one channel for outgoing calls makes telephone call costs more efficient. In addition, internal calls with a PABX system are also not subject to additional fees.
5. Flexibility and easy scalability
Another advantage of PABX is its flexibility and easy scalability. PABX allows companies to customize the telephone system according to the needs and scale of the growing business.
The Disadvantages of PABX
Here are some of the disadvantages of a PABX:
1. Dependence on PSTN
One of the drawbacks of the traditional PABX is its dependence on the Public Switched Telephone Network (PSTN). While PSTN in some countries has been abandoned and not used again.
2. Lack of integration
The disadvantage of traditional PABX is also the lack of ease of integration with other systems such as CRM or business software. As a solution, you can use a modern PABX such as Digital PABX or IP PABX.
3. Complicated and requires maintenance
PABX has a complicated system and requires maintenance, this is another disadvantage it has. PABX requires experts for installation, configuration, and maintenance.
4. High initial cost
Another disadvantage of PABX is its high initial cost. PABX requires a larger initial investment compared to traditional telephones. However, in the long run, PABX may be more needed in the telephone network system.
Those are the advantages and disadvantages of PABX that you can consider before deciding to use them. When you choose to use a PABX, you can feel all the advantages from internal communication efficiency, and control of the telephone system, to flexibility and easy scalability.
However, don’t forget to make a consideration of the disadvantages which are dependence on PSTN, lack of integration, to high initial cost. Another thing to note is that using PABX technology must pass the certification test from the Directorate General of Digital Infrastructure (DJID).
With DJID certification, users can feel calm about using a PABX device whose quality and security are guaranteed. For manufacturers or importers of PABX devices, obtaining certification from DJID is a mandatory step before the device can be officially marketed in Indonesia.
To simplify the certification process, Type Approval Certification Services for ICT Products are available to assist with this process as a reliable solution.
